Global Microsoft issues

We continue to see further improvements and will continue to monitor the situation over the weekend.

Please continue to be vigilant for scammers who may look to take advantage of the incident.

Next update: Monday 16 November, morning

WSFT systems are mostly unaffected, with Outlook and Teams working as expected.

The key message about scammers seeking to exploit the current situation remains, through scam calls, links, survey links etc. Do not engage with them, and report to the digital service desk. It is important that all staff remain particularly vigilant when receiving communications requesting personal or organisational login credentials, sensitive information or access to systems.

1. RESOLVING: NHSMail is affected and we understand Outlook is particularly an issue so incoming email from other NHS organisations may be delayed. We are getting reports of NHS services coming back online but we anticipate that it will take the rest of the day to resume normal working.

2. ONGOING: The Suffolk Community Contact Centre - CCC continues to experience pressure on their phone lines. Please be patient. This includes safeguarding referrals.

3. RESOLVING: WSFT's Outlook mobile app

4. RESOLVING: Online M365 apps such as Copilot, Planner, SharePoint and OneDrive appear to be resuming normal functions.

5. RESOLVING LUNA is now available but intermittent across the Trust, related to the Microsoft issues.

Please raise any issues with the digital service desk.

WSFT systems are mostly unaffected, with Outlook and Teams working as expected.

IMPORTANT: we have been made aware of NHS colleagues being contacted by people reporting to be from Microsoft asking for usernames and passwords. Do not respond to this and report to the digital service desk. We will never ask for your password.

We are aware of the following:

1. NHSMail is affected and we understand Outlook is particularly an issue so incoming email from other NHS organisations may be delayed. This may be coming back online but we anticipate issues across NHS providers for a few hours yet. ACTION: utilise Teams chat to message colleagues - you can type their email into the new chat 'To' box, and 'external' will show by their name.

2. The Suffolk Community Contact Centre - CCC is unable to receive emails, increasing pressure on their phone lines. Please be patient. This includes safeguarding referrals.

3. WSFT's Outlook mobile app is affected. ACTION: utilise Outlook on desktop or Outlook Web Access via the intranet.

4. We continue to see some slowness or error messages with online M365 apps such as Copilot, Planner etc. We are also seeing some issues with sharing of SharePoint or OneDrive files, and using the search function.

5. LUNA is now unavailable across the Trust, related to the Microsoft issues. Staff cannot access LUNA for RTT pathway validations or updates. There is no workaround at present.

Please raise any issues with the digital service desk. You can 'subscribe' to receive these updates via email using the bell icon.

WSFT systems are mostly unaffected, with Outlook and Teams working as expected.

We are aware of the following:

1. NHSMail is affected and we understand Outlook is particularly an issue so incoming email from other NHS organisations may be delayed. ACTION: utilise Teams chat to message colleagues - you can type their email into the new chat 'To' box, and 'external' will show by their name.

2. The Suffolk CCC is unable to receive emails, increasing pressure on their phone lines. Please be patient.

3. WSFT's Outlook mobile app is affected. ACTION: utilise Outlook on desktop or Outlook Web Access via the intranet.

4. We are beginning to see some slowness or error messages with online M365 apps such as Copilot, Planner etc. We are also seeing some issues with sharing of SharePoint or OneDrive files.

Please raise any issues with the digital service desk.

Issue: Digital Services are aware of the global issues experienced by Microsoft and are investigating as to whether WSFT systems are affected. At the moment, the impact appears minimal but we are monitoring our systems. Please follow this notification for further updates.

NHSMail: We have been notified that NHSMail is experiencing slowness and issues, so expect delays from other healthcare providers and consider other routes of urgent communication if needed.

Actions to take: No internal actions at present. You may wish to seek other forms of communication with colleagues who use NHSMail (@nhs.net emails) for urgent communications. Please notify the digital service desk of any issues you experience.