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West Suffolk NHS Foundation Trust West Suffolk NHS Foundation Trust
West Suffolk NHS Foundation Trust West Suffolk NHS Foundation Trust Service Status
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    Investigating

    Essential security updates may affect some Trust systems

    We've been made aware of a security vulnerability that requires an urgent software update to protect our systems and the information they hold. Digital Servi...

    Corporate systems
    View notice →

    Investigating

    Community Wireless Connectivity Issues

    We are aware of an issue impacting wireless network services across parts of the community estate. The issue can result in a loss of Wi-Fi connectivity at th...

    Connectivity
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    Investigating

    e-Care Slow login times

    When first opening an application within e-Care the length of time from clicking the application from the webpage to the application opening is on average ta...

    e-Care (Cerner Millennium)
    View notice →

    Investigating

    e-Care Powerchart & FirstNet slow performance opening some workflow elements

    We are aware that some parts of PowerChart and FirstNet may open slower than expected, typically workflow pages are taking upto 10 seconds to load. We are w...

    e-Care (Cerner Millennium)
    View notice →

    Recent Notices...

    Complete Ended: 15:00 BST - 21 October 2026

    Advanced Notice of Maintenance: SCR - EPUT

    Good afternoon, Please be aware, EPUT are carrying out some maintenance work to the EPUT Care Portal on Wednesday 21st October between the hours of 2pm - 3pm...

    Shared Care Record (HIE)
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    Resolved Ended: 09:43 BST - 21 October 2026

    We're currently having issues with M*Modal

    Issue: Some people are experiencing problems with M*Modal at the moment. We are sorry if this is causing problems. We're investigating the issue and will upd...

    Clinical systems
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    Complete Ended: 15:00 BST - 16 October 2026

    EPUT Data - Downtime Friday 16th October - 2pm - 3pm

    Please be aware, EPUT are carrying out some maintenance work to the EPUT Care Portal on Friday 16th October between the hours of 2pm - 3pm. During this time,...

    Shared Care Record (HIE)
    View notice →

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