West Suffolk NHS Foundation Trust

Resolved Ended: 14:14 BST - 2 October 2026

Issues with MModal/Solventum - FFT Delivery Issue - Friday 02 October 2026

We are aware there is currently an issue with letters not being delivered in Fluency For Transcription. Start time: 02/10/2026 9:00 AM BST Solventum/Mmodal a...

Clinical systems

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Resolved Ended: 12:38 BST - 2 October 2026

Issues with e-learning on ESR

Digital services are aware of ongoing issues with some of the e-learning packages that are not loading on ESR. Our digital teams are working to resolve this ...

Corporate systems

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10:23 BST - 2 October 2026

Digital services alert: Citrix pop-ups and disconnection issues  

Following the deployment of a Citrix upgrade on the afternoon of Thursday 1 October, we have identified a couple of issues. Devices on-site (mainly laptops) ...

Core digital systems

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Resolved Ended: 14:46 BST - 30 September 2026

Microsoft OneDrive File Explorer Issue.

We are aware of issues with Microsoft OneDrive, where clicking on the icon on File explorer does not open the application, we are investigating with Microsof...

Microsoft 365

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Complete Ended: 16:00 BST - 29 September 2026

EPUT Downtime - 29/09/26 - Suffolk ShCR / HIE

Please be aware that data from EPUT will be unavailable on Tuesday 29th September between 10:00am - 16:00pm. This is due to internal work at EPUT.

Shared Care Record (HIE)

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