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West Suffolk NHS Foundation Trust West Suffolk NHS Foundation Trust
West Suffolk NHS Foundation Trust West Suffolk NHS Foundation Trust Service Status
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    Investigating

    Issues with MModal - Solventum passward reset issue

    We are aware there is currently an issue with password resets in Fluency for Transcription and Fluency Direct admin portal. Start time: 25/06/2026 09:00 Solv...

    Clinical systems
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    Investigating

    We're currently having issues with AOVPN

    Issue: Some people are experiencing problems with AOVPN at the moment. We are sorry if this is causing problems. We're investigating the issue and will updat...

    Core digital systems
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    Investigating

    Issues with MModal (Solventum)

    We are experiencing issues with MModal (Solventum) at the moment. We are investigating the issue with the supplier and hope to have it resolved shortly. S...

    Clinical systems
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    Investigating

    e-Care Slow login times

    When first opening an application within e-Care the length of time from clicking the application from the webpage to the application opening is on average ta...

    e-Care (Cerner Millennium)
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    Investigating

    e-Care Powerchart & FirstNet slow performance opening some workflow elements

    We are aware that some parts of PowerChart and FirstNet may open slower than expected, typically workflow pages are taking upto 10 seconds to load. We are w...

    e-Care (Cerner Millennium)
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    Investigating

    Issues with e-learning on ESR

    Digital services are aware of ongoing issues with some of the e-learning packages that are not loading on ESR. Our digital teams are working to resolve this ...

    Corporate systems
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    Recent Notices...

    13:24 BST - 25 June 2026

    Solventum/Mmodal password reset issue - Resolved

    The issue with password resets in Fluency for Transcription and the Fluency Direct admin portal has now been resolved, and the service has been resumed. Star...

    Clinical systems
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    Resolved Ended: 09:06 BST - 24 June 2026

    Upgrade to Integration System - Impact on Clinical Systems

    Tuesday 23rd June 2026 Upgrade to integration system: impact on clinical systems An essential upgrade to the Trust's integration engine will take place tonig...

    View notice →

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