Issues impacting the Trust EPR
We've fixed the core issues, and are monitoring the current situation.
We have identified the cause of a number of the issues found and will be performing a rolling reboot of the impacted system from 9pm tonight (23/4/2026) - If you are connected to one of the impacted servers you will receive a message asking for you to save and sign out of e-Care 15 minutes, then 5 minutes and a final request 1 minute before the 9pm deadline. If you have not signed out you will be automatically signed out. This process is planned for 3 stages to reduce the impact of this work.
Please be aware we are experiencing a number of issues following the Oracle Citrix upgrade last night. We are working with our supplier to resolve each issue.
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e-Care (Cerner Millennium)
- Admin systems
- Appointment Book
- Capacity management
- e-Care printing
- FirstNet
- MedsTracker Agent
- PowerChart
- Specimen collection
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