Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

e-Care is now accessible again.

We will continue to monitor the service and provide further updates if required.

Updated

We have been notified of issues with e-Care, with staff unable to access e-Care applications.

We are working on this as a matter of urgency and will update you as soon as we know more.

Investigating

We are aware of issues affecting the accessibility of e-care. Our teams are working on the issue as a matter of priority.

We will send further communications once we know more.

Began at:

Affected components
  • e-Care (Cerner Millennium)
    • Admin systems
    • Appointment Book
    • Capacity management
    • e-Care printing
    • FirstNet
    • MedsTracker Agent
    • PowerChart
    • Specimen collection
    • Login