Scheduled Maintenance for External Access to WinPath (WindowsApp)

We would like to inform you about scheduled system maintenance affecting external access to the WindowsApp (used to access WinPath via Citrix) on Monday, 16th November.

Importantly, this maintenance affects external access only. Internal access to WindowsApp and WinPath from within the Trust network will continue to operate normally and is unaffected.

Between 1:00 PM and 3:30 PM, external connectivity to the system will be taken offline so our Digital Services team can perform necessary maintenance.

During this two-and-a-half-hour window, WindowsApp and WinPath access from outside the Trust network will be entirely unavailable. If you are logged in externally when the maintenance begins at 1:00 PM, your session will be forcibly disconnected. Please ensure all active remote work within WinPath is saved and the application is closed prior to this time to prevent any data loss.

We recognise the impact that remote system downtime can have on clinical and operational teams and apologise for the disruption this scheduled work may cause.

A further update will be provided once the maintenance is complete and external services are fully restored by 3:30 PM.

Thank you for your patience and understanding.