Community Wireless Connectivity Issues

We've now resolved the incident. Thanks for your patience.

Dear Colleagues,

The wireless connectivity issues affecting a number of community sites have now been resolved and Wi‑Fi services have been restored.

Whilst the issue is considered resolved, we will continue to monitor the environment closely until the end of the week to ensure services remain stable and to promptly identify any unexpected issues.

Thank you for your patience and understanding while we worked to restore service, and we apologise for any disruption caused during this period.

Dear Colleagues,

We would like to provide an update regarding an ongoing issue affecting Wi‑Fi connectivity at a number of our community sites.

Over recent weeks, we have experienced a problem with the systems that manage wireless connectivity, which has resulted in the loss of Wi‑Fi services at several locations across the community estate. While not every site has been impacted, the issue has the potential to affect any community location that relies on Trust-provided Wi‑Fi.

The sites currently affected are: Disability Resource Centre Technology House Hillside Special School Maple House Newmarket Community Hospital Haverhill Health Centre Priory School Riverwalk School Saxmundham Clinic Sudbury Health Centre Thetford Healthy Living Centre Thomas Wolsey Ormiston Academy Woodbridge Clinic Stanton Health Centre Chantry Clinic St Helens House

Importantly, this issue is limited to wireless connectivity. Where available, wired network connections continue to operate normally.

Our Digital Services team is actively working with our network provider to restore connectivity as an urgent priority.

We recognise the impact that intermittent or unavailable Wi‑Fi services can have on clinical and operational teams and apologise for the disruption this has caused.

Thank you for your patience and understanding.